OUR POLICY
SHIPPING AND RETURNS
Étymologie offers Expedited shipping (2-5 business days in Canada, 5-10 business days for international orders) with Purolator or Canada Post. Shipping costs will not be refunded if the order is returned.
Étymologie online orders are shipped on business days (Monday – Friday, excluding major holidays). Orders are processed and shipped within 2 business days, depending on product availability.
Once your order has left our warehouse, you will receive a shipment confirmation email from our warehouse SPACEFUL (keep an eye out in your inbox). The email will contain shipment details, your tracking number, and a link to the selected carrier site.
Taxes & Duties
Prices displayed on the Étymologie site do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of product, and will be displayed on the checkout page.
SHIPPING RATES
Please note any additional taxes and duties on international orders are the responsibility of the customer.
CANADA
Free shipping on all orders over $120 (after coupons and before taxes).
Flat rate for orders under $120 is $9.99.
USA
Free shipping on all orders $150.
Flat rate for orders under $150 is $20.
EUROPE
Free shipping on all orders over $200.
Flat Rate for orders under $200 CAD is $45.
WORLDWIDE
Free shipping on all orders over $200
Flat Rate for orders under $200 CAD is $45
OUR POLICY
RETURNS
Unfortunately, due to the nature of the products – for hygiene reasons – we cannot accept returns if the products have been opened.
In the rare instance a product arrives damaged or broken please email customer support at hello@etymologie.ca and we will get back to you within 2 business days to send you a new product.